FAQS NAVIGATOR
Our Guide to Common Queries
1. How do I enroll in a course?
Enrolling in a course on Extraclasslive is easy! Just follow these steps:
Browse Courses: Go to our Courses page and explore the available options.
Select a Course: Click on the course you’re interested in to view the full details.
Click “Enroll Now” or “Buy This Course”: You’ll be directed to the checkout page.
Create an Account or Log In: If you’re new, sign up with your email. If you already have an account, just log in.
Complete Payment: Follow the prompts to securely pay for the course.
Start Learning: Once enrolled, you can access the course from your dashboard anytime.
If you need help at any point, feel free to contact our support team!
2. What types of courses are available?
What types of courses are available?
At Extraclasslive, we offer a wide variety of courses to suit different interests, skill levels, and learning goals. Our main categories include:
Academic Support: Tutoring in subjects like Math, Science, English, and more.
Test Prep: Courses designed to help you ace exams like SAT, ACT, IELTS, and others.
Professional Development: Skills-based training in areas such as business, technology, and communication.
Creative & Personal Growth: Courses in music, art, languages, and personal development.
Whether you’re a student, a working professional, or a lifelong learner, there’s something here for you!
3. Are the courses accredited?
Courses on Extraclasslive are designed by experienced educators and industry professionals to provide high-quality learning experiences. While many of our courses offer certificates of completion, they are not formally accredited by government or academic institutions—unless specifically stated in the course description.
We focus on practical skills, academic support, and test preparation to help you achieve real-world results. For courses that do carry external accreditation, we’ll clearly mention it in the course details.
4. How much time do I need to dedicate to a course?
It depends on the course you choose! Each course on Extraclasslive is designed with different time commitments in mind. Here’s a general breakdown:
Short Courses: Typically require 1–3 hours per week.
Standard Courses: May need around 4–6 hours per week.
Intensive or Test Prep Courses: Could take 6+ hours per week for best results.
All courses are self-paced or include scheduled live sessions (when applicable), so you can learn on your own time. We recommend checking the course details for specific time expectations and planning your schedule accordingly.
5. What are the technical requirements?
To get the best experience on Extraclasslive, you’ll need the following:
Device: A computer, laptop, tablet, or smartphone.
Internet: A stable internet connection (at least 2 Mbps recommended for video streaming).
Browser: A modern web browser like Chrome, Firefox, Safari, or Edge—make sure it’s up to date.
Audio & Video: Headphones and a microphone for interactive or live sessions. A webcam is recommended for full participation in live classes.
Software (if applicable): Some courses may require additional tools or apps, which will be listed in the course description.
No fancy setup needed—just a reliable connection and a passion to learn!
6. Is there any instructor support?
Absolutely! At Extraclasslive, we believe learning is better with guidance.
Live Sessions: Many courses include live classes or Q&A sessions where you can interact directly with instructors.
Discussion Forums: Ask questions, share ideas, and get help from both instructors and fellow learners.
Direct Messaging: Some courses offer private messaging with instructors for personalized support.
Email Support: You can always reach out to our support team or your instructor via email for help.
We’re here to make sure you never feel stuck or alone in your learning journey.
7. Can I access course materials offline?
Currently, most course materials on Extraclasslive are designed for online access to ensure you get the latest updates and interactive features. However:
Downloadable Resources: Some courses include PDFs, worksheets, or notes that you can download and view offline.
Mobile Access: You can access courses from your phone or tablet, making it easy to learn on the go—even if you’re using mobile data or a hotspot.
We’re also working on expanding offline access in the future—stay tuned!
8. What happens if I need to drop or withdraw from a course?
We understand that plans change! If you need to drop or withdraw from a course on Extraclasslive:
Within the Refund Period: You may be eligible for a full or partial refund, depending on our refund policy. Be sure to check the course page or our Refund Policy for specific details.
After the Refund Period: You can still withdraw from the course at any time, but refunds may no longer be available.
Pausing a Course: Some courses may allow you to pause and resume later—check with your instructor or our support team.
Need help with a withdrawal? Just contact us, and we’ll walk you through the process.
9. Are there any additional costs besides the course fees?
At Extraclasslive, we strive to be transparent about pricing. For most courses, the course fee is the only cost. However, please be aware of the following potential additional costs:
Optional Materials: Some courses may recommend or require textbooks, software, or other learning materials, which could incur extra charges.
Certification Fees: If you wish to receive an official certificate or accreditation (where applicable), there may be a small fee.
Special Events: Some live workshops, webinars, or special events might have a separate fee.
We always try to list any additional costs clearly in the course description so you know what to expect.
10. What happens after I complete a course?
Congratulations on completing a course with Extraclasslive! After finishing, you can:
Receive a Certificate of Completion (if applicable): Many of our courses offer certificates to showcase your achievement.
Access Course Materials: You’ll continue to have access to course materials and resources for a limited time after completion, so you can review and reinforce your learning.
Get Career Support: Some courses offer career-focused resources, like job boards, interview prep, or skill-building tips.
Continue Learning: Explore more advanced courses or related topics to keep growing and building on your new skills.
We’re excited to help you take the next step in your learning journey!
1. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and direct bank transfers for Jamaican customers.
2. Is it safe to make payments online through your website?
Absolutely! Our payment gateway is encrypted and secure, ensuring your personal and financial information stays protected.
3. Do you offer payment plans?
Yes, we offer installment options for select courses. Please contact us for details.
4. Are there any additional fees apart from the course price?
No hidden charges. The price you see includes all applicable fees unless stated otherwise.
5. Can I pay in Jamaican Dollars (JMD)?
Yes, Jamaican residents can pay in JMD via local bank transfers or mobile money platforms.
6. Will I receive a receipt after payment?
Yes, a confirmation email and official receipt are sent immediately after your payment is processed.
7. Can I get a refund if I change my mind?
Refunds are available based on our refund policy. See our Return and Refund section for details.
8. Do you offer scholarships or discounts?
We occasionally offer discounts and scholarships. Join our mailing list or follow us on social media for updates.
9. How long does it take for my payment to reflect?
Online payments reflect instantly; bank transfers may take 1–2 business days.
10. Is there a fee for late payments on payment plans?
Yes, a small administrative fee may apply for overdue payments. Please contact support for full details.
1. Can I cancel an order after I’ve placed it?
Yes, orders can be canceled within 24 hours before course access is granted.
2. How do I return a course or product?
Contact us via email with your order details and reason for the return. We’ll guide you through the next steps.
3. Do I get a refund if I drop out of a course?
Refunds depend on how much of the course has been accessed. See our refund policy for full guidelines.
4. How long does it take to process a return?
Returns are processed within 5–7 business days after we receive your request.
5. What if I enrolled in the wrong course?
We’ll help you switch to the correct course as long as no more than 10% of the course has been completed.
6. Can I transfer my course to someone else?
Courses are generally non-transferable. However, special cases may be considered.
7. What happens if the course material doesn’t load or there’s an error?
Contact our technical support immediately, and we’ll resolve it as quickly as possible.
8. Is there a satisfaction guarantee?
Yes! If you’re not satisfied with the course within the first 7 days, we’ll offer a full or partial refund depending on usage.
9. What do I do if my course access gets revoked after payment?
Contact support immediately with your payment confirmation, and we’ll reinstate access promptly.
10. Do you offer store credit instead of refunds?
Yes, in some cases, you may opt for store credit for future courses or services.
1. How do I enroll in a course?
Visit our course catalog, select the course you want, click “Enroll Now,” and follow the checkout steps.
2. Do I need to create an account to order?
Yes, you must create a student account to access your learning dashboard and track progress. Enrollment processes vary, but typically, you’ll need to create an account on the website, browse courses, and follow prompts to enroll. Some courses may require payment while others could be free.
3.Can I order multiple courses at once?
Absolutely! Add as many courses as you like to your cart before checking out.
4. How will I know if my order was successful?
You’ll receive an on-screen confirmation and an email receipt with course access instructions.
5. Are course materials included with the order?
Yes, all digital materials are included. Physical materials (if applicable) may incur a shipping fee.
6. Do I get lifetime access to courses I order?
Unless otherwise stated, yes! Many of our courses come with lifetime access.
7. Can I start the course immediately after ordering?
Yes, instant access is granted once your payment is confirmed.
8. Do you offer group or bulk ordering for schools or organizations?
Yes! Contact us for bulk pricing or institution-level access.
9. Can I get an invoice for my order?
Yes, invoices are emailed upon request or automatically included in your order confirmation.
10. What if I accidentally ordered the wrong level of a course?
Get in touch within 48 hours and we’ll help you switch to the correct course level.
1. How can I contact customer support?
You can call us at +1 (876) 822-1665, email [email protected], or use our website’s live chat.
2. What are your support hours?
We’re available Monday to Friday, 9 AM to 6 PM (GMT-5). Weekend support is limited to urgent matters.
3. I forgot my password. How do I reset it?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
4. Do you offer technical support for course access issues?
Yes! Reach out immediately via chat or email, and we’ll resolve your access issues.
5. Can I talk to a tutor if I need help with a lesson?
Yes, many of our courses include access to tutor support or live Q&A sessions.
6. Where can I submit feedback about a course?
At the end of each course, there’s a feedback form. You can also email [email protected].
7. Is there a mobile app for easier access?
Coming soon! Our mobile app is in development. In the meantime, our website is fully mobile-optimized.
8. Can I switch devices during my course?
Yes! You can log in from any device with internet access using your account credentials.
9. I encountered a bug or technical error. What should I do?
Please take a screenshot and contact our tech team. We’ll investigate and fix it as fast as possible.
10. How can I stay updated about new courses or offers?
Join our email list or follow us on Instagram and Facebook @extraclasslive.
